Job description
Do you want to work for a reputable values based community organisation that will make your days purposeful and rewarding? Are you seeking a fulfilling career that positively impacts people's lives?
The Company
Our client is a leading provider of in-home care services, offering personalised support to individuals across various life stages, including elderly care, disability assistance, and post-hospital recovery. With a focus on enhancing quality of life, they deliver tailored care plans to meet each client’s unique needs. Their team of skilled professionals is committed to providing compassionate, respectful care in the comfort of clients’ homes. They pride themselves on fostering independence, dignity, and well-being, with services designed to support both clients and their families in managing daily activities and health requirements.
The Role
Based in their high performing Services department, you will be the first point of contact for the company's support workers, clients and other key stakeholders for the maintenance of accurate rosters.
Maintaining a high level of organisation skills, your duties will include but not be limited to:
What will I need to succeed?
Good luck!
- 4 week temporary contract
- Suburban location
- Part-time opportunity offering 3 days per week
- Attractive hourly rate on offer
- Varied rostering role with lots of stakeholder management
- Collaborative culture - be taken on the journey and help thousands of Australians living with Disability and/or old age
- Strong company values such as integrity, respect, commitment, responsive and creative who look after their employees
The Company
Our client is a leading provider of in-home care services, offering personalised support to individuals across various life stages, including elderly care, disability assistance, and post-hospital recovery. With a focus on enhancing quality of life, they deliver tailored care plans to meet each client’s unique needs. Their team of skilled professionals is committed to providing compassionate, respectful care in the comfort of clients’ homes. They pride themselves on fostering independence, dignity, and well-being, with services designed to support both clients and their families in managing daily activities and health requirements.
The Role
Based in their high performing Services department, you will be the first point of contact for the company's support workers, clients and other key stakeholders for the maintenance of accurate rosters.
Maintaining a high level of organisation skills, your duties will include but not be limited to:
- Coordinate rostering requests promptly to meet client needs
- Update and maintain roster changes in the system
- Liaise with internal stakeholders to address staffing and rostering issues
- Stay current with programs, policies, and procedures to advise support workers
- Respond to consumer and staff inquiries, redirecting to the Rostering Team Leader as needed
- Other ad hoc administration tasks as required
What will I need to succeed?
- Experience in a scheduling/rostering position with a fast-paced environment is desirable
- Will consider applicants with Workforce Planning, Contact Centre, or Medical Administration experience
- A Valid NDIS Worker Screening Clearance will be required
- Exceptional customer service with a friendly and confident phone manner
- Experience with Procura / Lookout Way Software is essential
- Strong time management skills and ability to prioritise
- Self-motivated, proactive, and capable of working both independently and as part of a team
Good luck!
