- Build your customer service career in an multi-award winning digital company!
- Awarded one of Australia’s Best Workplaces including Best Workplace for Women
- Amazing modern offices - Richmond location
- 2 x permanent casual opportunities available!
- 38 hour week on rotating start and finish times between 9am - 7pm
- WFH flexibility - 2 days in the office, 3 from home
- Very attractive hourly rate on offer
- EOY and EOFY parties and monthly social events
- Fantastic growth and career progression opportunities
- On site cafe & employee programs such as volunteering & charity work
- Hackdays so you can bring your big ideas to life
- Bring your dog to work!
The Company
Two fantastic opportunities exists for Customer Service Specialists to join this leading global digital business who specialise in property. The company is renowned for their culture, creativity and customer experience, with an inclusive and diverse work environment. You can even bring your dog to work too!
Their amazing offices are based in Richmond, with lots of flexibility to work from the comfort of your home.
The Role
Working in a creative environment, you will play a pivotal role in providing innovative financial solutions to Australia’s property sector. You will be part of an agile team that responds to customer needs with empathy, delivering consultative support through thoughtful problem-solving.
Your main responsibilities will include but not limited to:
- Be a product expert in CRM and technology
- Support customers via phone and email, resolving queries efficiently
- Guide customers through tools and systems with confidence
- Work closely with internal teams to identify, resolve and escalate issues
- Review and process customer applications accurately and on time, meeting compliance requirements
- Monitor queues and reports to manage daily workload
- Administer regulatory compliance obligations
- Maintain accurate and secure customer records within the CRM
- Provide general administrative support as required
To be considered for this position, we are seeking:
- Proven experience in a customer support role managing queues, emails, calls and/or live chat
- Experience with Zendesk, CRM, or similar support platforms
- A customer-first mindset, consistently delivering clear, empathetic and professional service
- Ability to resolve issues quickly using sound judgement, analysis and adaptability
- A proactive team player with a mature approach who’s also comfortable working independently
Good luck!
